Zoho’s Bigin CRM just got even more powerful, affordable, and easier to use. Packed with automation, mobility, and AI-driven features, these updates are designed to help small businesses scale faster without complexity. Here’s what’s new this quarter
WhatsApp Automation
- Create interactive WhatsApp templates with images, videos & CTAs
- Personalize messages with merge fields (Order #, Customer Name, etc.)
- Automate delivery updates, thank-you notes, and cross-sell campaigns using Workflows
Smarter Scheduling with Booking Pages
- Customers can easily book online/offline meetings
- Auto-generate Zoom/Zoho Meeting links
- Add offline meeting details directly to your calendar
Upgrades for Apple Devices
- Sleek new Liquid Glass design on iOS 26, iPadOS 26, macOS Tahoe & watchOS 26
- AI-powered call transcripts, smart suggestions & daily to-do lists
- Brand new Apple Watch app: track tasks, calls, revenue & share business card via QR code
Audit Logs & Enhanced Calling
- Precise filters to track any action performed in CRM
- Improved telephony & RingCentral integration on iOS/iPadOS
FAQs — Common Questions
Q: What new automation features are available in Bigin Q3 2025?
A: Bigin now supports interactive WhatsApp templates with images, videos, CTAs, personalized messages using merge fields, and automated delivery updates and campaigns.
Q: How has scheduling improved in Bigin?
A: Booking Pages now allow customers to book online/offline meetings, auto-generate Zoom/Zoho Meeting links, and add offline meeting details directly to your calendar.
